Meghalaya CM Launches ‘Integrated Web Portal’ For Public Services; Initiative To Achieve Citizen-Centric Governance 

Posted in Featured, Meghalaya, Northeast


  • NET Web Desk

The Meghalaya Chief Minister – Conrad Sangma today launched the Integrated Web Portal of the Meghalaya State Public Services Delivery Commission at Yojana Bhawan, in presence of the Commissioner & Chief Commissioner of Meghalaya State Public Services – M S Rao and State Informatics Officer – T Dkhar.

Speaking during the launch, Sangma noted that the state administration has been undertaking numerous measures to ensure that the citizen centric governance is being implemented across every departments.

“A lot of times the basic concept of delivering efficiently and fast is diverted because most of times focus is more on achieving targets and implementing schemes, following guidelines and rules that we forget that we are here to serve the people,” he said.

He added that the Integrated Web Portal is a step towards achieving citizen-centric governance and improving the overall delivery mechanism.

“All 188 services should be made available at the earliest on the portal,” – he mentioned and urged the departments at all levels to follow the timelines so that there is no delay.

Its worthy to note that the ‘Meghalaya Right to Public Services Act 2020’ is an act to look-after the delivery of notified public services to the citizens within the stipulated time limit, including the liabilities of the government servants in case of default.

The portal is designed to provide maximum convenience to citizens. It is an integrated web portal and a dashboard for officials and the Commission to enable monitoring of status of all applications at each stage.

“A citizen having poor network connectivity can avail the services of the portal in Common Service Centers,” – informed an official statement.

Taking to Twitter, the Meghalaya CM wrote “Launched the integrated web portal of the Meghalaya State Public Services Delivery Commission The portal will greatly complement the implementation of the Meghalaya Right to Public Services Act to improve the overall delivery mechanism of the Govt.”

“This a revolutionary step towards achieving citizen centric governance & is at the core of what the Govt is trying to achieve through the provision of time-bound delivery of services to citizens by Govt Depts. I commend the efforts of the Meghalaya State Public Services Delivery Commission to this end and @MeghalayaGov for beautifully bringing this vision to life.” – he added.

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